Lynnfield, Mass. (March 17, 2011) — Investors Capital Corporation (ICC), the wholly owned
independent broker/dealer and investment advisory subsidiary of Investors Capital Holdings, Ltd. (NYSE Amex: ICH), is
proud to announce the launching of its VIP Desk in order to provide a higher level of service to its top registered
representatives.
The firm’s entire home office staff annually attends The Ritz-Carlton Leadership Center to reinforce the principles upon
which The Ritz-Carlton continuously delivers legendary service to its customers. The goal is to deliver 5-star servicesm
every day to Investors Capital advisors.
The VIP Desk takes 5-star service to the next level by providing top producers with a single point of contact for all
home office-related issues. These Operations personnel, termed VIP Associates, handle any and all VIP requests from
initiation to resolution, regardless of the number of departments involved, resolving them to the advisor’s satisfaction.
Their purview includes any matter pertaining to business processing, business approval, technology, desktop support and
training, compliance, licensing, or advertising. VIPs have a special direct telephone number, email address, and fax
number.
“Investors Capital has a long and continuing commitment to providing outstanding service to our representatives,” said
Jim Wallace, Managing Director of Trading and Operations for Investors Capital. “We are excited to provide this enhanced
level of service to our top advisors and will continually work on improving our service model.”
Certain statements contained in this press release that are not historical fact may be deemed to be forward-looking
statements under federal securities laws. There are many factors that could cause our future actual results to differ
materially from those suggested by or forecast in the forward-looking statements. Such factors include, but are not
limited to, general economic conditions, interest rate fluctuations, regulatory changes affecting the financial services
industry, competitive factors effecting demand for our services, availability of funding, and other risks including those
identified in the Company’s Securities and Exchange Commission filings.
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